Students must inform their teachers twelve hours in advance if they need to cancel a class.
Since every teacher has a fixed schedule and needs time to prepare for each lesson, each class will begin and end at the scheduled times.
If a student is late to class, he cannot ask to extend the length of the class. In addition, since he or she is blocking a time slot when booking a class, the school cannot refund payment unless sufficient notice is given. Please bear in mind that every time a student is late to class, the teacher is unable to devote time to other students.
If your teacher is unavailable, we will find a substitute teacher for you.